Deliveries

With our curated designs, completely free sample service and friendly advice, we’ve reimagined tile shopping.

Our Delivery Options

Your delivery price is based upon the total cost of your order and your chosen delivery service.

To ensure safe delivery of your tiles, pallet delivery is required on any orders that weigh over 18kg.
Our pallet service options are below.

Services Price Minimum Timescales
Standard Delivery (Working days)
Orders Over £1000 Free 6 days
Orders Under £500 £60 6 days
Express Delivery £100 2-3 days

Please note that for larger orders (over 1000kg), we may dispatch your order on two or more pallets. Don’t worry – won’t charge you for this!

Please note delivery dates are not guaranteed and we do not recommend booking in any tradespeople until you have received and checked your order.

Delivery Times

Deliveries are generally made between 8am and 6pm – unfortunately we’re unable to offer specific time slots. We do ask the delivery drivers to call one hour ahead, where it’s safe and possible to do so

Pallet Sizes:

Most of our orders are sent on half or full-size wooden pallets.

These measure approximately:

  • Half Size – 80 x 60 cm
  • Full Size – 80 x 120 cm
Kerbside Delivery

In common with most pallet deliveries, our deliveries are made to the kerbside only. This means they won’t necessarily be made to your driveway or front door. Delivery drivers are not insured to enter your property, open the pallet or physically handle any tiles.

Tiles are heavy and some boxes can weigh up to 30kg. Unfortunately, our delivery partners are unable to take away the pallet or any packaging. We recommend arranging for help to immediately move your order into your property.

Accepting Your Delivery

Please ensure that a responsible person is present upon delivery to inspect, check and sign for your order.

  • Inspect for any damage
  • Check all items are present
  • Sign to accept the delivery
  • If you see or suspect any damage, then you must follow the guidelines below.
Damages

We operate to extremely high standards, so we’re very sorry if there’s some damage to your order.
All orders leave our warehouse in perfect condition, but damage can sometimes happen in transit.

If you see or suspect damage of any description, then please do the following within 48 hours of receiving your order.

  • Sign DAMAGED on the delivery note.
  • Take photos of all damaged tiles.
  • Email sales@tilebaseparkroyal.com submit details and images of the damages. Please include Name, order number, delivery date, description of Damage.
  • We’ll be in touch as soon as possible once the email has been checked!

For sustainable reasons, we do recommend that damaged tiles are kept and used for cuts on your project whenever possible.

Once your email has been received and checked, we can then dispatch free replacements or credit you for the cost of the damaged tiles.

Unfortunately, we cannot issue and despatch free replacements until your email and photos have been received correctly.

Access issues

Please inform us in advance if there’s any local access issues such as narrow lanes, repair works or road closures. This way, we’ll be able to make alternate arrangements if required, so there’s no delay to your delivery. There may be an extra charge if a smaller vehicle or re-delivery is required – we’ll discuss this with you, where necessary.

Cancellation

Need to change or cancel your order? Please contact  sales@tilebaseparkroyal.com as soon as possible. A 30% cancellation fee will be applied on all orders.
If your order has already left our premises, a redelivery charge may apply.

Late Deliveries

Please note that very occasionally, there may be a delay to your delivery that’s outside our control. This is usually down to events such as bad traffic or weather conditions. In this case, we’ll do our very best to let you know.

We cannot be held liable for any costs arising from a delayed delivery, so we would advise not booking in tradespersons until after your order has been delivered.

Returns

If you change your mind after your tiles arrive don’t worry – we offer a fuss-free 28 days return policy. Just send your order back to us and we’ll refund you in full, excluding the original delivery charge, if applicable. Please visit our returns page for more information.