How To Order
Most of our supply chain is based in Italy and Spain, although a few are a little further afield in India. We only work with top-quality producers, so you can rest assured that your tiles are designed and made to last.
If a tile does require sealing, we usually recommend applying a high-quality sealer before and after grouting.
You’ll find this information listed on each product page.
Most of our wall and floor tiles are sold by the full box. On the product page, just enter how many square metres you’ll need in the checkbox and we’ll tell you how many boxes you’ll need to order – we’ll round this up to the nearest full box.
Some tiles are available in different sizes, so you’ll need to pick your required sized before entering your required quantity.
Our mosaics are sold by the sheet, so simply enter how many individual sheets you will need.
Please remember to include an additional 10% extra when ordering, to cover cuts and wastage.
Some tiles are sold individually, such as mosaics and trim pieces.
The number of tiles and square meter per box is listed on each product page.
When your order arrives, please inspect the pallet for any sign of damage.
If you suspect or see any sign of damage, please:
- Mark ‘Damaged’ on the delivery note
- Take photos that clearly show all the damaged tiles
- Inform us within 48 hours of delivery
Please note, we can only send out replacements if the delivery note is marked as DAMAGED.
We cannot send out free replacements if the delivery note is signed for as ‘Unchecked’.
If you’d like to return, contact us and we’ll be in touch. Your order will need to be sent back to us at your own cost.
Unfortunately, we’re unable to accept returns on part-orders or leftover tiles. It’s always a good idea to keep some tiles left over as spares – tiles can and vary from batch to batch.
For orders under £500, delivery is usually £60.
Express Delivery is £100.
I’ve only received part of my order
If you order two or more different tiles, they may be delivered separately. We usually advise this on the email we send when we dispatch your order. If you’re unsure, please contact us and we’ll be able to help.
Please contact us for further details.